HT03XL Battery Leakage – Device Destroyed – Safety Risk

[Viacheslav21702]

Hello HP Support,

I would like to report a serious safety-related incident involving my HP laptop (Model: HP 15-db1001ua, Product ID: 7BK84EA#A2Q, Serial Number: Removed), purchased in Ukraine on March 11, 2020 in Eldorado Store in Kyiv.

Recently, the internal HT03XL battery suffered a severe failure overnight while the laptop was powered off. I discovered that the entire inside of the device was soaked with liquid — clearly caused by a battery leak. The device is now completely destroyed. No external liquid was involved.

I am aware that HT03XL batteries have been subject to recall in the past. While I know the warranty has expired, I believe this qualifies as a **safety-relevant defect**, and I am requesting review and escalation of the case.

Photos of the damage and battery are available.

Thank you,
Viacheslav

[Garp_senchau]

@Viacheslav21702, Welcome to HP Support Community,

I’m very sorry to hear about the incident involving your HP laptop and the battery leak. Your safety is our priority, and I fully understand the gravity of this situation. We take reports like yours very seriously, especially when they involve potential safety hazards.

Given the nature of your issue with the HT03XL battery, I would like to start by escalating this to our specialized team for further investigation.

Please help us with the following details on a private message; we'll have our team connect with you. 

First Name: 

Last Name: 

Serial Number: 

Product ID: 

Contact number: 

Full Address: 

Country: 

Pincode: 

Email: 

Best Time to reach:  

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Viacheslav21702]

Hi Garp_senchau, I sent you a private message with these details.

[Garp_senchau]

Hey @Viacheslav21702,

thank you for your response

I’ve escalated the case, and I recommend waiting 2-3 business days for our team to reach out to you. I’ve also provided a case ID for your reference. If the agent requests it, please make sure to provide them with this case number.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,