• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Notebook - 15q-ds0010tu
Microsoft Windows 10 (64-bit)

My notebook is 2 years old and I noticed that the notebook's primary battery (only available internal battery) had swollen up a lot and I had to remove the old battery with technical assistance to avoid any accidents, but now I am unable to order a new replacement battery for my notebook as it is not shown in the online part surfer site of HP, and the nearest HP center is far away from my place. Due to lockdown restrictions, I won't be able to make it to the center and I need to replace the battery soon for my work.

 

So, I would like to know if I can order a genuine HP replacement battery for my notebook model via online.

I figured out that my notebook's battery model is: HT03XL, 3 Cell, Lithium-Ion, 41Wh

 

Hoping for a quick reply.

 

In advance, thank you for your support.

1 REPLY 1
HP Recommended

Hi @NKrishnaRaj,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.