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‎02-12-2021 11:52 PM

HP Recommended
Product: HP 255 G7
Operating System: Microsoft Windows 10 (32-bit)

This is the 2nd laptop I've had of this type my school sent me since October. Is anyone else having issues with it not booting up. Only showing a black screen saying to run diagnostics on hard disk 1? Its aggravating bc I'm late on my homework assignments once again!!! Also it's slow as all get out! Has had all available updates.

1 REPLY 1

‎02-13-2021 02:37 AM

HP Recommended

Hello
if a test is requested, there may be a hardware problem
So do the tests

HP PCs - Testing for Hardware Failures | HP® Customer Support

 

HP Printer & Laptop Repair | HP® Support

 

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