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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Hard Disk Error (3F2)

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04-12-2020 08:52 PM
Hi, when I start up my laptop a Hard Disk (3F2) error message comes up. The laptop is pretty old, but this laptop for some reason has 2 hard disks (1tb hhd and a 1gb ssd) i know that the 1gb ssd is the problem but don’t know what to do. I’ve thought about just removing the ssd but don’t know where it is since there’s only 1 hard drive bay. But when I changed the boot order in the start menu the laptop worked fine for a few hours then turned off. Now when I try and use the startup menu it goes back to the error screen.
04-17-2020 12:11 PM
Welcome to HP support community.
Welcome to HP Community!
Please follow the below steps to identify and resolve this concern:
Step 1: Perform a hard reset
HP Notebook PCs - Performing a Hard Reset or Forced Reset
Step 2: Restore BIOS default settings
Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4)
Step 4: Re-seat the hard drive (here's a generic video that shows how to re-seat the drive: Click here) > 3F0 error represent a hardware malfunction, a reseat should help, if it doesn't or you aren't comfortable, please Contact HP as the next step will not help.
Step 5: Perform an HP System Recovery
If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions:
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee