Hard Disk Error

[WW9]

Did a Short DST on the hard drive of a Pavilion x2 and it failed. Getting Failure Id: GTRU6M-6T79JS-MFPWWK-60WW03. Does anyone know what this means and what can be done to fix this problem?

[iomare]

Hi,

The failure code indicates that the hard drive has failed the quick test and needs to be replaced. So, you will need to replace the drive with an HDD or much faster SSD and then reinstall the OS.

If you provide the exact model number

https://support.hp.com/my-en/document/c00033108

we can probably show how it is done and get the computer up and running again.

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

[Paul_Tikkanen · Accepted solution]

Hi:

The error code reported, Hard Disk 1 Quick Test Failure, means that the drive needs to be replaced and the operating system reinstalled.

It appears that your model has a solid state drive.

Below is the link to the service manual for your notebook.  The SSD R & R procedure can be found in chapter 5.

http://h10032.www1.hp.com/ctg/Manual/c03958961

After you replace the drive you can reinstall W10 for free as follows...

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.

If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can reinstall the drivers and available software from the PC's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-13-p100-x2-pc/5436995/model/6532305