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martoo092
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Solved!

Hard Disk Fail

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HP elitebook Folio 9470m
Microsoft Windows 10 (64-bit)

to make a long story short, my laptop fell off my desk and messed up the Hard Disk. 

 

i was wondering if i could get any help fixing my hard disk and if it is recoverable.
failure id is  in the imageIMG_20210303_220607.jpg

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Paul_Tikkanen
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Hi:

 

You will have to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c03909856.pdf

 

After you replace the drive, you can buy a USB to SATA cable, plug it into a working PC's USB port and see if you can read/copy any of your files from the damaged hard drive to the PC.

 

Something like this...

 

SATA to USB Cable, Benfei USB 3.0 to SATA III Hard Driver Adapter w/UASP Compatible for 2.5 inch HDD...

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Paul_Tikkanen
Level 21
Level 21
136,220 101,801 20,946 29,044
Message 2 of 4
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HP Recommended

Hi:

 

You will have to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c03909856.pdf

 

After you replace the drive, you can buy a USB to SATA cable, plug it into a working PC's USB port and see if you can read/copy any of your files from the damaged hard drive to the PC.

 

Something like this...

 

SATA to USB Cable, Benfei USB 3.0 to SATA III Hard Driver Adapter w/UASP Compatible for 2.5 inch HDD...

View solution in original post

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martoo092
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Thank you!

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Paul_Tikkanen
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136,220 101,801 20,946 29,044
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You're very welcome.

 

Since you have to replace the drive, you may want to consider replacing it with a better performing 2.5" solid state drive (SSD).

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