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‎05-15-2020 08:01 PM

HP Recommended
Product: HP ENVY x360 - 15m-bp111dx.

I only use my laptop 1/2x per week for bills and whatnot and when I went to open it tonight it has a black screen with “Hard Disk Failure”. My daughter does use it to play games like ROBLOX. She hasn’t asked me to play in several days so I have a feeling something happened and she didn’t tell me. I ran a systems check and got the 24 digit error code. I don’t know if this computer is a total lost cause or what at this point. Any help is appreciated. 

1 REPLY 1

‎05-16-2020 07:58 AM

HP Recommended

Hi:

 

If your notebook is reporting a hard drive failure with a 24 character failure code, you need to buy a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05527167

 

After the drive is replaced, you can using another Windows PC, a 32 GB USB flash drive and the HP cloud recovery tool, you can make a bootable recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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