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‎04-12-2016 02:02 AM - edited ‎04-12-2016 02:08 AM

HP Recommended
Product: Elitebook 8570p
Operating System: Microsoft Windows 10 (64-bit)

Hi, I've done quick test on hard disk, but it is failed.

Below the results:

Error ID: M09K3S 1PQ836 MFKSXF 60T203

Product ID: A1L15AV

500GB

 

In your opinion, is it necessary to change the Hard Disk? Are there other solution?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-13-2016 02:38 AM

HP Recommended

Hi @87Federr!

 

I'm sorry to say that, but your drive has failed and you'll have to replace it with another one, which is the meaning of this 24 character error code.

 

Do you still have access to the data stored on the drive? If you do, then backup as much information as possible and look for a replacement drive. If the product is still in warranty you can contact the support, but in case you're out of warranty and would like a guide on replacing the hard drive yourself - please let me know.

 

Hope this helps and best of luck!

Official WD Representative.
Please, Kudo me and choose as Answer if this post helped you! 🙂

View solution in original post

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5 REPLIES 5

‎04-12-2016 05:58 AM

HP Recommended

Yes and no. There is no fix. All you can do with a bad hard drive is to replace it. Post back if you want more help with that. 

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‎04-13-2016 02:38 AM

HP Recommended

Hi @87Federr!

 

I'm sorry to say that, but your drive has failed and you'll have to replace it with another one, which is the meaning of this 24 character error code.

 

Do you still have access to the data stored on the drive? If you do, then backup as much information as possible and look for a replacement drive. If the product is still in warranty you can contact the support, but in case you're out of warranty and would like a guide on replacing the hard drive yourself - please let me know.

 

Hope this helps and best of luck!

Official WD Representative.
Please, Kudo me and choose as Answer if this post helped you! 🙂

Was this reply helpful? Yes No

‎04-13-2016 02:40 AM

HP Recommended

Ok, I'll replace it. Thanks to all

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‎04-13-2016 04:42 AM - edited ‎04-13-2016 04:48 AM

HP Recommended

I have the same issuse as 87Federr.  My hard drive does not pass the test and I also have been receiving meesages warning me of immenent failure. I have backed up everything.  Is it difficult to replace the Hard Drive in this laptop? Suggested source for a new one?  Thank you.

 

Model # HP 15 - d000Notebook PC

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‎04-13-2016 05:15 AM

HP Recommended

No, it is very simple. In the link below you can look how to replace hard drive in Hp Elitebook. Hp Elitebook 8570p is similar to the one of the video.
https://www.youtube.com/watch?v=3Ux-f0LnkP8

 

I've bought a WD 500GB wd5000lplx and now is allright

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