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‎02-06-2020 08:13 PM

HP Recommended
Product: HP Envy x360 m6 Convertible PC
Operating System: Microsoft Windows 10 (64-bit)

So my laptop booted up this morning to a SMART Hard Disk Error.

Running the test, it said Hard Drive 1 Failed with the fail ID of: 0LMXHL-879A15-GXGK7F-60B803

I searched the forum and it seems this failure most likely means I'll have to replace the hard drive. If that's the unfortunate case, is this something I can easily do myself? Are there estimates on the price of a hard drive for this product? Thanks for any help.

1 REPLY 1

‎02-06-2020 09:00 PM - edited ‎02-06-2020 09:05 PM

HP Recommended

@Brandnarb69 

Hello,


The test found a problem with your hard drive and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.

 

The following documents are available for reference:


The procedure for replacing the hard disk drive can be found in the HP manual below on pages 30 and 31.

 

For example, you have the following hard drive.
https://shop.westerndigital.com/products/internal-drives/wd-blue-mobile-sata-hdd#WD10SPZX

In case of need, do not hesitate to solicit us.

Best regards,:Wink:



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