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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

15-aw065na is the Model number. 

 

The battery is internal so you can't  remove it. Does any kind of light come on when you plug it in or hit the start button? 

HP Recommended

I'm having same problem but mine will turn on,also says that administrator disabled. What do I need to do,besides tech shop or new purchase?

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