Hard Drive Failure ID

[TaylorKai]

So my notebook is getting a failure id of QC6324-A1U9G1-XD7XHA-618C03 what does this mean And how do I fix this problem.

[Paul_Tikkanen]

Hi:

Below is the failure report generated by the code you posted, minus your notebook's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

QC6324-A1U9G1-XD7XHA-618C03

OK

0000000000

1/1/19

305

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Full Test Failure

You will need to install a new hard drive, and reinstall the operating system.

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

Maintenance and Service Guide HP 15 Laptop PC

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

Your notebook also has a M.2 slot that supports NVMe SSD's which can be up to 5x faster than SATA SSD's are.

After you replace the drive, you can use the HP cloud recovery tool on another PC running W7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook..

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support