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‎12-04-2016 02:27 AM

HP Recommended
Product: Pavilion 17-g121wm
Operating System: Microsoft Windows 10 (64-bit)
This is the second laptop (same model) in 6 mos that the hard drive has failed. I ran the system test and it read: Smart check (passed) short dst (failed) failure id- 9LPWW1-85P8AJ-MFPX6J-60UT03
Harddrive 1.......then no hard drive installed. Before it failed, I was using it and windows had a very small box pop up (NVR seen it before) and the screen had a white cast go over it.
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-05-2016 12:37 AM - edited ‎12-05-2016 12:39 AM

HP Recommended

The hard disk is still under warranty. Contact HP to arrange for warranty service.

 

Use the following web document to go through the troubleshooting and contact procedure.

https://support.hp.com/us-en/contact-hp/product/HP-Pavilion-17-g100-Notebook-PC-series/8499304/model...

 

You can get a free replacement hard drive at no cost while warranty is still valid.


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View solution in original post

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6 REPLIES 6

‎12-04-2016 02:51 AM

HP Recommended

That error indicated that a storage device has failed.

 

If your notebook is still in its warranty period (standard free warranty -1 year), then the hard disk can be replaced under warranty at no cost to you.

 

Check your warranty status Here.

 

 

Please explain in detail what you mean by the following statement. I have no idea what the specifics of that statement mean. I don't have ESP. 😉

"This is the second laptop (same model) in 6 mos that the hard drive has failed."


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎12-04-2016 10:47 AM

HP Recommended
No ESP! Lol I bought this same model back in July, and the harddrive failed on it after 3weeks. There was no warning. The screen went black, and that was it. I talked the store into exchanging it for another one. I love HP, so I thought it was just a fluke. Now this one did the same thing. Unfortunately, this has caused me to lose my job.
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‎12-05-2016 12:37 AM - edited ‎12-05-2016 12:39 AM

HP Recommended

The hard disk is still under warranty. Contact HP to arrange for warranty service.

 

Use the following web document to go through the troubleshooting and contact procedure.

https://support.hp.com/us-en/contact-hp/product/HP-Pavilion-17-g100-Notebook-PC-series/8499304/model...

 

You can get a free replacement hard drive at no cost while warranty is still valid.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-06-2016 09:08 PM

HP Recommended
Thank you. Do you know if items on the harddrive can be recovered before I send it? I don't want to get ripped off by someone if it's not possible.
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‎12-07-2016 04:49 AM

HP Recommended

It is a requirement to include the hard drive when you send it in.

 

It is already useless and it is only recoverable at great expense.

 

The recovery is also not guaranteed to be 100%.

 

An immutable fact of the digital age is that hard drives do fail. That is why most of us back our data to an external storage device.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎12-07-2016 04:27 PM

HP Recommended
I normally have mine backed up, but I was in the middle of working when the harddrive failed..... thanks
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