• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-04-2023 03:49 PM

HP Recommended
Product: HP Pavilion - 14-bk061st

Hi,

I performed a hardware diagnostic test on my aging notebook which is running a bit slowly but is otherwise fine. The HDD Long DST test failed and gave error code 60E560-915BH3-MFPURF-61CS03. Does anyone know what this means? I am not noticing any problems related to the hard drive but maybe it has reached end of its useful life?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-04-2023 04:04 PM

HP Recommended

@Arrrrgh_1 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10/11. please use Cloud Recovery tools


                  https://support.hp.com/us-en/document/c06162205

                  https://support.hp.com/us-en/document/ish_4511095-4511141-16

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎02-04-2023 04:04 PM

HP Recommended

@Arrrrgh_1 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10/11. please use Cloud Recovery tools


                  https://support.hp.com/us-en/document/c06162205

                  https://support.hp.com/us-en/document/ish_4511095-4511141-16

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No

‎02-05-2023 02:36 PM

HP Recommended

Thanks for the helpful information. The computer is no longer under warranty so I will follow you advice and use the cloud recovery tool to create an image before the drive fails completely.

-A

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.