Hard Drive Repair

[rnrguy]

The hard drive in my son's HP Omen 16 died with the dreaded 301 error.  This happened just 3 weeks out of warranty!  I'm extremely upset with HP.  My son even used some of his own money to buy it.  I need to replace the HD myself, I guess.  Any suggestions?  It has a 512GB drive in it now, but can I upgrade it to 1GB?  Videos online make this look pretty easy.  How do I get the image/OS reinstalled?  Thank you all in advance!

[Paul_Tikkanen · Accepted solution]

Chapter 1 of the service manual indicates that HP offered PCIe Gen 4 x 4 NVMe SSDs up to 1 TB in the model series, so that shouldn't be a problem at all.

Maintenance and Service Guide (hp.com)

Here is the HP service teardown video as well:

Removing & Replacing Parts | OMEN by HP 16.1-inch Gaming 16-n0000 | HP Computer Service | HP Support...

You can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

You can download the software from the Microsoft Store.

HP Cloud Recovery Tool - Microsoft Store Apps

Since you have to use the utility on another PC, you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media. 

[rnrguy]

Thank you very much Paul!  This worked brilliantly!!

[Paul_Tikkanen]

You're very welcome.