jbellemare Student
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Hard Drive SMART check FAILED

HP Pavlion TS 15 Notebook PC
Microsoft Windows 10 (64-bit)

I recieved a error on my hp pavilion while booting up. It brought us to the PC Hardware Diagnostics UEFI. We then ran a Component test for the hard drive. During the quick test it failed giving us the error

Failure ID: Q0C2XL-75B9L0-MFPV7G-609T03

Product ID: G4X94UA#ABA


Is a Hard Drive failure going to happen soon? Can I fix my hard drive?

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Message 2 of 2
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HP Recommended

Hard Drive SMART check FAILED



The error code reported does not translate to anything but 'Failed.'


That doesn't leave much to go on, but 99% of the time you get one of those 24 character failure codes, it means the hard drive is on it way out and needs to be replaced.


If you can still get into Windows back up any files you need onto a portable hard drive.


Then replace the hard drive and reinstall W10.


You may want to consder getting a better performing, normally more reliable solid state drive.


Below is the link to the service manual for your PC.


The HDD R & R procedure can be found in chapter 6.


After you replace the HDD, you can reinstall W10 for free as follows...


You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.


Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit. 


Select which media you want to use:  USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.


After W10 installs, you can install the drivers and available software from your PC's support page.

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