Hard Drive Short DST Check FAIL - HP Pavilion x360 laptop is too slow to work

[LukejWilcox]

My laptop just won't work. It takes around 15 minutes to open onto the desktop and then icons etc. not responsive and will not open without failing etc. I have run a 'System Fast Test' and the 'Hard Drive Short DST Check' failed.

I am a luddite and have no idea what this means or how I fix it. 

Help please!!

[praveen196]

@LukejWilcox Welcome to HP Community!

I understand that the Hard Drive Short DST Check Fail.

Please let us know have you got any failure code.

I would request you perform the hard drive test one more time and capture for the failure code.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Hard drive and initiate the Extensive Test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Please let us know the result.

Keep us posted,

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