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‎01-02-2017 10:35 AM

HP Recommended
Product: HP Pavilion 14-al061nr
Operating System: Microsoft Windows 10 (64-bit)

Failure ID: QE6E2M-8728G2-MFPX7G-60XX03

Product ID: W2L31UA#ABA

 

Product won't start, going into an endless loop of automatic repair that fails to fix anything, no matter the repair option selected in windows repair.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-02-2017 10:52 AM

HP Recommended

Hi.

Welcome to the forum RVWIV.

Overview of Recovering or Reinstalling the Operating System

Obtaining HP Recovery Discs or an HP USB Recovery Drive

Your hard drive may have been damaged.

2-TB, 5400-rpm, SATA, 9.5-mm hard drive 801808-005

1-TB, 5400-rpm, SATA, 9.5-mm hard drive 778192-005

500-GB, 5400-rpm, SATA, 7.0-mm hard drive 778186-005

500-GB, 5400-rpm, SATA, 7.0-mm, 8.0-GB NAND hybrid solid-state hard drive 732000-005

 

You can get it from this page:http://partsurfer.hp.com/search.aspx,select your country and enter the code that is highlighted in black.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-02-2017 10:52 AM

HP Recommended

Hi.

Welcome to the forum RVWIV.

Overview of Recovering or Reinstalling the Operating System

Obtaining HP Recovery Discs or an HP USB Recovery Drive

Your hard drive may have been damaged.

2-TB, 5400-rpm, SATA, 9.5-mm hard drive 801808-005

1-TB, 5400-rpm, SATA, 9.5-mm hard drive 778192-005

500-GB, 5400-rpm, SATA, 7.0-mm hard drive 778186-005

500-GB, 5400-rpm, SATA, 7.0-mm, 8.0-GB NAND hybrid solid-state hard drive 732000-005

 

You can get it from this page:http://partsurfer.hp.com/search.aspx,select your country and enter the code that is highlighted in black.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No
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