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HP Recommended
HP Envy m6 Notebook PC
Microsoft Windows 10 (64-bit)
Hi I've been having problems with my notebook. It would start up and stay on the HP loading screen with the loading wheel spinning at the bottom. I found some tests to run and I did and I am getting failed tests for the Short DST (Failure ID: GG5MW1-77695G-MFGH7G-60VM03).

My understanding is that my hard drive is dead or done for and I'd need to replace it. I've had this notebook for almost 5 years and no longer have warranty.

So my question: Are my only options buying a new hard drive and replacing it myself/paying someone to replace or buy a new notebook? This is unlikely but, is there a system reboot that could reset the hard drive back to pre-failure?

Thank you
-ES
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

No a hard drive that throws off error codes cannot be repaired, it has to be replaced. Hard drive is like $50-60 now and on your model replacement is fairly easy. Windows 10 can be downloaded free and reinstalled easily. Your call. New laptops are very nice but if you can get even another 6-12 months out of the laptop for $60 you might want to consider that. 

 

Post back and we can walk you through what you need to do step by step if you wish. 

View solution in original post

3 REPLIES 3
HP Recommended

No a hard drive that throws off error codes cannot be repaired, it has to be replaced. Hard drive is like $50-60 now and on your model replacement is fairly easy. Windows 10 can be downloaded free and reinstalled easily. Your call. New laptops are very nice but if you can get even another 6-12 months out of the laptop for $60 you might want to consider that. 

 

Post back and we can walk you through what you need to do step by step if you wish. 

HP Recommended
That's what I figured. Just wanted to double check.

Would the next steps in the process be shipping it in and waiting for the repair?
HP Recommended

We are talking about do it yourself repair here. I am assuming you are long out of warranty. 

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