Hard Drive Smart Check Failure

[celexvarghese]

Hard Drive Smart Check : FAILED

FAILURE ID: RUU1B3-80M8LH-MFPWMF-60DK03

PRODUCT ID : N8L68PA#ACJ

HARD DRIVE 1 - PRIMARY HDD BAY

[GBL84 · Accepted solution]

Hello @celexvarghese,

Welcome to FORUM !!!!

Sorry to know !!!!

Whenever the Hard Disk Short/Long DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

Please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

 You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[celexvarghese]

The warranty is expired. So I'll have to buy a new hardisk then, right? I'm not much familiar with buying internal hardisks. Can you suggest some 1TB hardisks for my laptop. Can you please tell me:- Where can I buy them. And How much will it cost.??

[GBL84]

Hello @celexvarghese,

Thank you for your reply !!!

Below is the list of compatible Hard drives for your PC.

Description                         Spare part number

2-TB, 5400-rpm, 2.5-inch 801808-005
1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005
1-TB, 5400-rpm, 2.5-in 778192-005
750 GB, 5400 rpm, 2.5 in 778190-005
500-GB, 5400-rpm, 7 mm, hybrid 8 GB SSD 732000-005
500-GB, 5400-rpm, 2.5 inch 778188-005
Hard Drive Hardware Kit (brackets and connector) 809296-001

MANUAL : http://h10032.www1.hp.com/ctg/Manual/c04642845

You may buy it from HP or from external , Like Amazon/Ebay.

See here for 1-TB, 5400-rpm, 2.5-in Part number-778192-005

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=E466AF7967BD4FDB8B06C5E89C086F67&SearchIn=P...

https://www.amazon.com/HP-778192-005-1-0TB-SATA-drive/dp/B0153IF7QK

http://www.ebay.com/itm/778192-005-HP-Hard-Drive-1TB-5400RPM-Sata-Raw-2-5IN-with-a-3-5-c-/1623383725...

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[AdamL23]

Hi,

Similarly, i had a boot device error 3F0 and when i ran hard drive check it said it the smart check and short dst were not installed.

Does this mean that the documents on the hard drive are lost? I have a lot of photos i would like to keep.

[AdamL23]

Hi,

Similarly, i had a boot device error 3F0 and when i ran hard drive check it said it the smart check and short dst were not installed.

Does this mean that the documents on the hard drive are lost? I have a lot of photos i would like to keep.