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‎12-01-2020 07:07 AM

HP Recommended
Product: Pavilion 15-cd075nr
Operating System: Microsoft Windows 10 (64-bit)

Hi, I was running an offline server in order to view a site under development and then I put the PC off. The next time I turn on the PC it told me sick device not found and so I tried to install Ubuntu on it but to no avail. I even do a BIOS diagnostic test and it says that the HD fail the DTS/DST(forgotten how it's written) test. All my file are inteact. How do I solve this issue?

1 REPLY 1

‎12-01-2020 07:33 AM

HP Recommended

Replace the hard drive. Perhaps you can salvage files off the old drive by attaching it externally to a computer with a usb to SATA adapter, but if the system does not even recognize a drive is present it may be electrically dead in which case data can be recovered only by heroic (expensive) methods. If you want specific instructions for removing and replacing the HDD let us know. 

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