Hard Reset HP Stream x360 Convertible Laptop

[butlerinyourfac]

I'm sorry but that did not help in resetting my HP ENVY X360 CONVERTIBLE. Please I need to know how to reset it. I've tried holding power button for 15 seconds and tried holding power button for over a minute while taking f11 and nothing

[DavidSMP]

Hi @butlerinyourfac,

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance with performing a hard reset on the X360 convertible. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. )

For better clarity and to assist you better I would require more information regarding this:

• Did you check the hard reset procedure for a notebook with a sealed battery?
• Why do you require to perform a hard reset?
• IS the computer working correctly?

For now, try these steps:

• Please follow the steps from this link: http://hp.care/2nwQ054 to perform a hard reset on the notebook. Follow the steps and instructions under the section “Reset a laptop with a sealed or non-removable battery” There is an associated video also. This type of reset is generic and common to all HP computers with a non-removable battery which includes your X360 notebook also.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[butlerinyourfac]

My labtop was stolen and then recovered. When I got it back I had to go to the back door for bios lock since it was changed and after that it goes to load and shuts off and repeat into boot loop. I can get into recover and there you can select a different operating system. Open that up and there are 8 same windows 10 systems and you can't delete them. Then go to reset wipe everything and it only goes to 41%shuts off reboots and then once again stuck in bootloop

[DavidSMP · Accepted solution]

Hi @butlerinyourfac,

I have reviewed the post and thank you for your patience.

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 
You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 
Please send a Private Message, if you aren’t contacted within 4-5 business days.

Hope this helps. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!