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‎10-21-2019 12:04 PM

HP Recommended
Product: Hp15q
Operating System: Microsoft Windows 10 (64-bit)

Hp 15 q hard disk  error  .

1 REPLY 1

‎10-21-2019 04:22 PM

HP Recommended

@Mpk16990 

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
HP Startup Menu.jpg
3) press the Function key for testing the hard drive (usually F2) and let it run.

Please report back the test results.



I am a volunteer and I do not work for, nor represent, HP
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