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Hp laptop 4BS28UA

My computer has a black screen showing this:

boot device not found 

please install an operating system on your hard disk 

hard disk ( 3F0)

f2 system diagnostics 

for more information please visit ...

when I press f2 show 

version 1.21.0.0- BIOS

for more information visit .....

memory text

hard drive check

language 

exit 

I press memory text and it show memory check passed but when I press the hard drive check shows

no hard drive installed . Please check that the power and data cables are connected properly. 
what I have to do in this situation to solve this because with this just show main menu and that it it was on and turn off by it self and once turn back on has this black screen with this message 

1 REPLY 1
HP Recommended

Hi @Dj96

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

 Try the steps below to resolve the issue -

 

· Step 1: Perform a hard reset  

· Step 2: Restore BIOS default settings  

· Step 3: Test the hard drive using HP PC Hardware Diagnostics  

· Step 4: Reseat the hard drive  

· Step 5: Perform an HP System Recovery  

 

Refer to the document for instructions: Boot Device Not Found Error or Hard Drive Not Detected

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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