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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Hard disk error

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05-12-2020 01:14 PM
My computer has a black screen showing this:
boot device not found
please install an operating system on your hard disk
hard disk ( 3F0)
f2 system diagnostics
for more information please visit ...
when I press f2 show
version 1.21.0.0- BIOS
for more information visit .....
memory text
hard drive check
language
exit
I press memory text and it show memory check passed but when I press the hard drive check shows
no hard drive installed . Please check that the power and data cables are connected properly.
what I have to do in this situation to solve this because with this just show main menu and that it it was on and turn off by it self and once turn back on has this black screen with this message
05-21-2020 02:56 PM
Hi @Dj96
Welcome to the HP Support Community. I'd be happy to assist you
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
Try the steps below to resolve the issue -
· Step 1: Perform a hard reset
· Step 2: Restore BIOS default settings
· Step 3: Test the hard drive using HP PC Hardware Diagnostics
· Step 4: Reseat the hard drive
· Step 5: Perform an HP System Recovery
Refer to the document for instructions: Boot Device Not Found Error or Hard Drive Not Detected
Hope this helps! Keep me posted.
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