Hard disk read error

[Basu_ayan1]

I am facing some issue related to my hard disk. Showing disk not reading. What I have do should I go to the service center or it can be resolved remotely.

[Hawks_Eye]

HI @Basu_ayan1 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

A hard disk read error can sometimes be fixed remotely, but if the drive is failing, a service center visit may be necessary. Here are some steps to troubleshoot:

Check Boot Order in BIOS

• Restart your PC and press F2, F10, or Del to enter BIOS.
• Ensure your hard disk is set as the primary boot device.

Run CHKDSK via Command Prompt

• Boot into Windows Recovery Mode (press F8 at startup).
• Select Command Prompt and type:
  chkdsk /f /r X: (Replace X: with your drive letter).

Reset or Update BIOS

• If the issue started after a BIOS update, try resetting BIOS to default settings.
• If outdated, update BIOS from your manufacturer’s website.

Test Your Hard Drive

• Run HP Hardware Diagnostics (press F2 at startup).
• If errors appear, the drive may need replacement.

Check SATA/Power Cables

• If using a desktop, open the case and reseat the SATA and power cables.

Try a Different Computer or Adapter

• If possible, connect the hard drive to another PC using a SATA to USB adapter.
• If it still doesn’t work, the drive may be failing.

Let me know how it goes! 

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Take care, and have an amazing day!

Regards, 

Hawks_Eye