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‎12-22-2019 02:09 PM - edited ‎12-22-2019 02:17 PM

HP Recommended
Product: laptop Pavilion - 15-cw1038nl
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

when screen goes off, my laptop secondary hard disk switch on and off with high frequency (every 1-2 seconds).
Set in control panel.. power options..advanced settings

turn off hard disk after .. "never" , has no effect.

Laptop has less than 2 months and the issue has showed up immediately.

 

Thanks,

Piergiorgio.

3 REPLIES 3

‎12-22-2019 03:24 PM

HP Recommended

I suggest running a full diagnostic on the 1 TB secondary drive from the UEFI preboot environment. Tap esc as you power up then F2 then storage and find that disk and run full diagnostic on it and report results back here, please.  

Was this reply helpful? Yes No

‎12-23-2019 01:59 AM

HP Recommended

Hi,

Thanks for quick response,
I have performed some tests and I paste below the results.
 
Many thanks,
Piergiorgio.
SystemDiags.log
2019-12-23 09:25:05  ================================================
2019-12-23 09:25:05  EFI System Diagnostic 6.9.1.0 Started
2019-12-23 09:25:05  Load Options Blank
2019-12-23 09:25:05  SysDiagsBiosData2011 Configuration Variable Acquired, SysDiagsBiosData2010.Version 2
2019-12-23 09:25:05  HP Thermal Diagnostic Protocol Not Available
2019-12-23 09:25:05  [L]> System ID: 8615
2019-12-23 09:25:05  HP BIOS Image Interface Protocol Version 2.0
2019-12-23 09:25:05  [L]> Found 4 Processors 4 Enabled Processors
2019-12-23 09:25:05  [L]> MpService2 found Bsp at index 0
2019-12-23 09:25:05  [L]> Found 1 Absolute Pointer Protocol(s)
2019-12-23 09:25:05  [L]> 0 UART device path node found.
2019-12-23 09:25:05  System Family: = 2
2019-12-23 09:25:06  Filter Serial Port Test for SystemFamily 2
2019-12-23 09:25:06  [L]> Locate IsaIoProtocol HandleCount = 0. (Not Found)
2019-12-23 09:25:06  [L]> IsThunderboltAccessProtocolPresent(): Failed to Locate Thunderbolt Protocol. (Not Found)
2019-12-23 09:25:06  [L]> PlatformLang reported as en-US.
2019-12-23 09:25:06  [L]> Language Selected is currently (eng).
2019-12-23 09:25:12  Initializing Drive Library.
2019-12-23 09:25:12  TscPerSecond = 07CEDB4ADh
2019-12-23 09:25:12  Installed DTD ATA Commands Protocol
2019-12-23 09:25:12  Found installed DTD ATA Commands Protocol supporting Packet Commands!
2019-12-23 09:25:12  Found 1 Hard Disk Drive.
2019-12-23 09:25:12  Drive 0 SMART Supported
2019-12-23 09:25:12  AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0xD94E4018) to Drive 0
2019-12-23 09:25:12  Found 1 Hard Disk Drive.
2019-12-23 09:25:12  Drive 1 SMART Supported
2019-12-23 09:25:12  AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0xD94E4698) to Drive 1
2019-12-23 09:25:12  2 Total ATA Drives Found
2019-12-23 09:25:12  No handle found supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2019-12-23 09:25:12  No handle found supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (52C78312-8EDC-4233-98F2-1A1AA5E388A5).
2019-12-23 09:25:12  No handle found supporting LEGACY_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
2019-12-23 09:25:12  2 Total Hard Disc Drives Found
2019-12-23 09:25:12  0 Total Optical Disc Drives Found
2019-12-23 09:25:12  Found 2 Hard Disk Drives
2019-12-23 09:25:12  Found 0 Optical Disk Drives
2019-12-23 09:25:12  SSD Wear ID is 0xAD, Flags is 0x0032, Current is 0x64, Worse is 0x64.
2019-12-23 09:25:12  SSD Wear Data: 06 00 00 00 00 00.
2019-12-23 09:25:12  [L]> System ID: 8615
2019-12-23 09:25:12  System Model: = HP Pavilion Laptop 15-cw1xxx
2019-12-23 09:25:12  System SKU: = 6NC74EA#ABZ
2019-12-23 09:25:12  System ID: 8615
2019-12-23 09:25:12  [L]> SMBIOS Type: 3, ID: 0 not found.
2019-12-23 09:25:12  Type 11 OS Image: BUILDID#19WW1BNT601#SABZ#DABZ
2019-12-23 09:25:12  Warranty Start Date: 10/26/2019
2019-12-23 09:25:12  HDD 0 Type : ATA
2019-12-23 09:25:12  HDD 0 Model :   TOSHIBA MQ04ABF100
2019-12-23 09:25:12  HDD 0 Firmware: JU004C
2019-12-23 09:25:12  HDD 0 Serial:   59FAPH09T
2019-12-23 09:25:12  HDD 1 Type : ATA
2019-12-23 09:25:12  HDD 1 Model :   LITEON CV8-8E128-HP
2019-12-23 09:25:12  HDD 1 Firmware: V881
2019-12-23 09:25:12  HDD 1 Serial:   0029151012FW
2019-12-23 09:25:12  DIMM 0 Serial Number: 3261CCDD
2019-12-23 09:25:12  DIMM 0 Part Number  : M471A1K43DB1-CTD   
2019-12-23 09:25:12  BIOS Revision: F.34
2019-12-23 09:25:12  [L]> Platform Vendor ID : 0x1022
2019-12-23 09:25:12  [L]> Platform Device ID : 0x15E8
2019-12-23 09:25:12  [L]> Only a single DIMM (Index 1) is populated on the system
2019-12-23 09:25:12  [L]> Found EFI_HP_DIMM_ID_PROTOCOL
2019-12-23 09:25:12  InitializeCeeLogs - No Records Found
2019-12-23 09:25:12  [L]> EFI_HP_BATTERY_CONTROL_PROTOCOL_2010 is present.
2019-12-23 09:25:12  Type 11 1 tables
2019-12-23 09:25:12  Type (000000000000000Bh), Len (0000000000000005h), Handle (0000000000000007h), String count (000000000000000Dh)
2019-12-23 09:25:12  HPBATDET: Environment Variable not found.
2019-12-23 09:25:13  BATDET: Date 4//15//2019
2019-12-23 09:25:13  BATDET: 0
2019-12-23 09:25:13  [L]> BATDET: HP
2019-12-23 09:25:13  SysDiagsGetBatterySafetyModeStatus(): Failed to get BatterySafeyMode/BatterySafeyModeStatus.
2019-12-23 09:25:13  Starting Graphical System Diagnostic Menu
2019-12-23 09:25:25  No USB optical drive detected.
2019-12-23 09:26:19  Hard Drive SMART Check Selected
2019-12-23 09:26:19  No USB Hard drive detected.
2019-12-23 09:26:30  Estimated Total Time Required = 2s
2019-12-23 09:26:30  SMART Check Started
2019-12-23 09:26:30  SMART Check Completed - Result 1
2019-12-23 09:26:30  SysDiagCalculatePassID(): Test PassID 18998-74212-46754.
2019-12-23 09:27:30  Hard Drive SMART Check Completed
2019-12-23 09:27:48  No USB optical drive detected.
2019-12-23 09:27:58  Hard Drive Quick Test Selected
2019-12-23 09:27:58  No USB Hard drive detected.
2019-12-23 09:28:09  Estimated Total Time Required = 123s
2019-12-23 09:28:09  SMART Check Started
2019-12-23 09:28:09  SMART Check Completed - Result 1
2019-12-23 09:28:09  Short DST Started
2019-12-23 09:28:09  Hard Drive 0 Returned Short DST Status 15 Percentage 10
2019-12-23 09:28:22  Hard Drive 0 Returned Short DST Status 15 Percentage 20
2019-12-23 09:28:33  Hard Drive 0 Returned Short DST Status 15 Percentage 30
2019-12-23 09:28:45  Hard Drive 0 Returned Short DST Status 15 Percentage 40
2019-12-23 09:28:57  Hard Drive 0 Returned Short DST Status 15 Percentage 50
2019-12-23 09:29:09  Hard Drive 0 Returned Short DST Status 15 Percentage 60
2019-12-23 09:29:22  Hard Drive 0 Returned Short DST Status 15 Percentage 70
2019-12-23 09:29:33  Hard Drive 0 Returned Short DST Status 15 Percentage 80
2019-12-23 09:29:45  Hard Drive 0 Returned Short DST Status 15 Percentage 90
2019-12-23 09:30:14  Hard Drive 0 Returned Short DST Status 0 Percentage 100
2019-12-23 09:30:14  HDD 0 Self-Test Log:
2019-12-23 09:30:14  SMART Self-test log structure revision number 1
2019-12-23 09:30:14  Num  Test_Description    Status                                          Remaining     LifeTime(hours)       LBA_of_first_error
2019-12-23 09:30:14  #01  Short offline       (00h) Completed without error                   00%           0000                  -  
2019-12-23 09:30:14  #02  Short offline       (00h) Completed without error                   00%           0002                  -  
2019-12-23 09:30:14  #03  Short offline       (00h) Completed without error                   00%           0003                  -  
2019-12-23 09:30:14  #04  Short offline       (00h) Completed without error                   00%           0129                  -  
2019-12-23 09:30:14  HDD 0: Previous Self-DST Log Index: 3, New Self-DST Log Index 4. New Self-DST Log detected at Index 4.
2019-12-23 09:30:14  Short DST Completed - Result 1
2019-12-23 09:30:14  Short DST Completed - Result 1
2019-12-23 09:30:14  SysDiagCalculatePassID(): Test PassID 18998-74210-46754.
2019-12-23 09:30:17  Hard Drive Quick Test Completed
2019-12-23 09:30:19  No USB optical drive detected.
2019-12-23 09:30:38  Hard Drive Optimized DST Check Selected
2019-12-23 09:30:38  No USB Hard drive detected.
2019-12-23 09:30:42  Found 1 Partitions on Drive
2019-12-23 09:30:45  NTFS Blocks Used 534865, Free 7096079
2019-12-23 09:30:45  EXT3 Blocks Used 0, Free 0
2019-12-23 09:30:45  FAT32 Clusters Used 0, Free 0
2019-12-23 09:30:45  Estimated Total Time Required = 600s
2019-12-23 09:30:45  Optimized DST Started
2019-12-23 09:39:18  (NTFS) Blocks (256 Sectors per block): Read=534865 Skipped=7096079 Total=7630944
2019-12-23 09:39:18  (EXT3) Blocks (256 Sectors per block): Read=0 Skipped=0 Total=0
2019-12-23 09:39:18  (FAT32) Clusters: Read=0 Skipped=0 Total=0
2019-12-23 09:39:18  Optimized DST Completed - Result 1
2019-12-23 09:39:18  SysDiagCalculatePassID(): Test PassID 18998-74214-46754.
2019-12-23 09:39:26  Hard Drive Optimized DST Check Completed
2019-12-23 09:39:28  No USB optical drive detected.
2019-12-23 09:39:33  No USB optical drive detected.
2019-12-23 09:40:37  Uninstalling DTD ATA Commands Protocol
2019-12-23 09:40:37  Exiting System Diagnostics
2019-12-23 09:43:29  ================================================
2019-12-23 09:43:29  EFI System Diagnostic 6.9.1.0 Started
2019-12-23 09:43:29  Load Options Blank
2019-12-23 09:43:29  SysDiagsBiosData2011 Configuration Variable Acquired, SysDiagsBiosData2010.Version 2
2019-12-23 09:43:29  HP Thermal Diagnostic Protocol Not Available
2019-12-23 09:43:29  [L]> System ID: 8615
2019-12-23 09:43:29  HP BIOS Image Interface Protocol Version 2.0
2019-12-23 09:43:29  [L]> Found 4 Processors 4 Enabled Processors
2019-12-23 09:43:29  [L]> MpService2 found Bsp at index 0
2019-12-23 09:43:29  [L]> Found 1 Absolute Pointer Protocol(s)
2019-12-23 09:43:30  [L]> 0 UART device path node found.
2019-12-23 09:43:30  System Family: = 2
2019-12-23 09:43:30  Filter Serial Port Test for SystemFamily 2
2019-12-23 09:43:30  [L]> Locate IsaIoProtocol HandleCount = 0. (Not Found)
2019-12-23 09:43:30  [L]> IsThunderboltAccessProtocolPresent(): Failed to Locate Thunderbolt Protocol. (Not Found)
2019-12-23 09:43:30  [L]> Language Selected is currently (eng).
2019-12-23 09:43:32  Initializing Drive Library.
2019-12-23 09:43:32  TscPerSecond = 07CEEFFEBh
2019-12-23 09:43:32  Installed DTD ATA Commands Protocol
2019-12-23 09:43:32  Found installed DTD ATA Commands Protocol supporting Packet Commands!
2019-12-23 09:43:32  Found 1 Hard Disk Drive.
2019-12-23 09:43:32  Drive 0 SMART Supported
2019-12-23 09:43:32  AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0xD94C6418) to Drive 0
2019-12-23 09:43:32  Found 1 Hard Disk Drive.
2019-12-23 09:43:32  Drive 1 SMART Supported
2019-12-23 09:43:32  AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0xD94C1B18) to Drive 1
2019-12-23 09:43:32  2 Total ATA Drives Found
2019-12-23 09:43:32  No handle found supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2019-12-23 09:43:32  No handle found supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (52C78312-8EDC-4233-98F2-1A1AA5E388A5).
2019-12-23 09:43:32  No handle found supporting LEGACY_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
2019-12-23 09:43:32  2 Total Hard Disc Drives Found
2019-12-23 09:43:32  0 Total Optical Disc Drives Found
2019-12-23 09:43:32  Found 2 Hard Disk Drives
2019-12-23 09:43:32  Found 0 Optical Disk Drives
2019-12-23 09:43:32  SSD Wear ID is 0xAD, Flags is 0x0032, Current is 0x64, Worse is 0x64.
2019-12-23 09:43:32  SSD Wear Data: 06 00 00 00 00 00.
2019-12-23 09:43:32  [L]> System ID: 8615
2019-12-23 09:43:32  System Model: = HP Pavilion Laptop 15-cw1xxx
2019-12-23 09:43:32  System SKU: = 6NC74EA#ABZ
2019-12-23 09:43:32  System ID: 8615
2019-12-23 09:43:32  [L]> SMBIOS Type: 3, ID: 0 not found.
2019-12-23 09:43:32  Type 11 OS Image: BUILDID#19WW1BNT601#SABZ#DABZ
2019-12-23 09:43:32  Warranty Start Date: 10/26/2019
2019-12-23 09:43:32  HDD 0 Type : ATA
2019-12-23 09:43:32  HDD 0 Model :   TOSHIBA MQ04ABF100
2019-12-23 09:43:32  HDD 0 Firmware: JU004C
2019-12-23 09:43:32  HDD 0 Serial:   59FAPH09T
2019-12-23 09:43:32  HDD 1 Type : ATA
2019-12-23 09:43:32  HDD 1 Model :   LITEON CV8-8E128-HP
2019-12-23 09:43:32  HDD 1 Firmware: V881
2019-12-23 09:43:32  HDD 1 Serial:   0029151012FW
2019-12-23 09:43:32  DIMM 0 Serial Number: 3261CCDD
2019-12-23 09:43:32  DIMM 0 Part Number  : M471A1K43DB1-CTD   
2019-12-23 09:43:32  BIOS Revision: F.34
2019-12-23 09:43:32  [L]> Platform Vendor ID : 0x1022
2019-12-23 09:43:32  [L]> Platform Device ID : 0x15E8
2019-12-23 09:43:32  [L]> Only a single DIMM (Index 1) is populated on the system
2019-12-23 09:43:32  [L]> Found EFI_HP_DIMM_ID_PROTOCOL
2019-12-23 09:43:32  [L]> EFI_HP_BATTERY_CONTROL_PROTOCOL_2010 is present.
2019-12-23 09:43:32  Type 11 1 tables
2019-12-23 09:43:32  Type (000000000000000Bh), Len (0000000000000005h), Handle (0000000000000007h), String count (000000000000000Dh)
2019-12-23 09:43:32  HPBATDET: Environment Variable not found.
2019-12-23 09:43:32  BATDET: Date 4//15//2019
2019-12-23 09:43:32  BATDET: 0
2019-12-23 09:43:32  [L]> BATDET: HP
2019-12-23 09:43:32  SysDiagsGetBatterySafetyModeStatus(): Failed to get BatterySafeyMode/BatterySafeyModeStatus.
2019-12-23 09:43:33  Starting Graphical System Diagnostic Menu
 
SystemDiagsCeeHistory.log
<?xml version="1.0" encoding="UTF-8"?>
<payload>
   <element name="Application" type="Description" sequence-id="1">
      <attribute name="a0" value="HPAdvSysDiag_HardDrive"/>
      <attribute name="a1" value="6.9.1.0"/>
      <attribute name="a2" value="2"/>
      <attribute name="p1" value="07/31/2019"/>
      <attribute name="p2" value="F.34"/>
      <attribute name="p3" value="46.23"/>
      <attribute name="p5" value=""/>
      <attribute name="p15" value="2"/>
      <attribute name="p16" value="0"/>
      <attribute name="p17" value="0"/>
      <attribute name="p20" value="00000003"/>
      <attribute name="p4" value="0"/>
      <attribute name="p500" value="0"/>
      <attribute name="p501" value="1"/>
      <attribute name="p502" value="FBYTE#3K6b7B7K7M7WaBapaqasawbCbhcbdUdXdpdqfP.YN"/>
      <attribute name="p503" value=""/>
      <attribute name="p530" value="0"/>
      <attribute name="p531" value="0"/>
      <attribute name="p550" value="59FAPH09T"/>
      <attribute name="p551" value="TOSHIBA MQ04ABF100"/>
      <attribute name="p552" value="0029151012FW"/>
      <attribute name="p553" value="LITEON CV8-8E128-HP"/>
      <attribute name="p21" value="00000001"/>
      <attribute name="p0" value="2019-12-23 09:26:29"/>
      <attribute name="p10" value="0"/>
      <attribute name="d4" value="41"/>
      <attribute name="a4" value="00.00.00.01"/>
      <attribute name="d0" value="1"/>
   </element>
   <element name="Application" type="Description" sequence-id="2">
      <attribute name="a0" value="HPAdvSysDiag_HardDrive"/>
      <attribute name="a1" value="6.9.1.0"/>
      <attribute name="a2" value="2"/>
      <attribute name="p1" value="07/31/2019"/>
      <attribute name="p2" value="F.34"/>
      <attribute name="p3" value="46.23"/>
      <attribute name="p5" value=""/>
      <attribute name="p15" value="2"/>
      <attribute name="p16" value="0"/>
      <attribute name="p17" value="0"/>
      <attribute name="p20" value="00000003"/>
      <attribute name="p4" value="0"/>
      <attribute name="p500" value="0"/>
      <attribute name="p501" value="1"/>
      <attribute name="p502" value="FBYTE#3K6b7B7K7M7WaBapaqasawbCbhcbdUdXdpdqfP.YN"/>
      <attribute name="p503" value=""/>
      <attribute name="p530" value="0"/>
      <attribute name="p531" value="0"/>
      <attribute name="p550" value="59FAPH09T"/>
      <attribute name="p551" value="TOSHIBA MQ04ABF100"/>
      <attribute name="p552" value="0029151012FW"/>
      <attribute name="p553" value="LITEON CV8-8E128-HP"/>
      <attribute name="p21" value="00000001"/>
      <attribute name="p0" value="2019-12-23 09:28:09"/>
      <attribute name="p10" value="0"/>
      <attribute name="p12" value="S"/>
      <attribute name="d4" value="41"/>
      <attribute name="d5" value="51"/>
      <attribute name="a4" value="00.00.02.05"/>
      <attribute name="d0" value="1"/>
   </element>
   <element name="Application" type="Description" sequence-id="3">
      <attribute name="a0" value="HPAdvSysDiag_HardDrive"/>
      <attribute name="a1" value="6.9.1.0"/>
      <attribute name="a2" value="2"/>
      <attribute name="p1" value="07/31/2019"/>
      <attribute name="p2" value="F.34"/>
      <attribute name="p3" value="46.23"/>
      <attribute name="p5" value=""/>
      <attribute name="p15" value="2"/>
      <attribute name="p16" value="0"/>
      <attribute name="p17" value="0"/>
      <attribute name="p20" value="00000003"/>
      <attribute name="p4" value="0"/>
      <attribute name="p500" value="0"/>
      <attribute name="p501" value="1"/>
      <attribute name="p502" value="FBYTE#3K6b7B7K7M7WaBapaqasawbCbhcbdUdXdpdqfP.YN"/>
      <attribute name="p503" value=""/>
      <attribute name="p530" value="0"/>
      <attribute name="p531" value="0"/>
      <attribute name="p550" value="59FAPH09T"/>
      <attribute name="p551" value="TOSHIBA MQ04ABF100"/>
      <attribute name="p552" value="0029151012FW"/>
      <attribute name="p553" value="LITEON CV8-8E128-HP"/>
      <attribute name="p21" value="00000001"/>
      <attribute name="p0" value="2019-12-23 09:30:42"/>
      <attribute name="p10" value="0"/>
      <attribute name="d7" value="71"/>
      <attribute name="a4" value="00.00.08.36"/>
      <attribute name="d0" value="1"/>
   </element>
</payload>
 
Was this reply helpful? Yes No

‎01-19-2020 02:05 AM - edited ‎01-19-2020 02:05 AM

HP Recommended

Any ideas ?

In the meantime my hard disk has switched on/off thousands of times….

 

Thanks

Was this reply helpful? Yes No
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