• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-22-2020 02:09 PM - edited ‎09-22-2020 02:10 PM

HP Recommended
Product: Product ID: 4ND16UA#ABA HP 15.6 HD Touchscreen Laptop

This is my step sons laptop, it suddenly would not boot, when we ran diagnostics for the hard drive the smart check passed but the Long DST Failed.  It returned the following ID's.  Failure ID:  M8CF7W-9T7A88-XD7W3G-61CE03 and Product ID:  4ND16UA#ABA.  We are clueless as how to fix this, it seems the hard drive might have failed?  How do I find out where to order a new one and are there any tutorials to install a new hard drive, and what about the OS do I have to purchase it or are there free downloads?  Thanks in advance.

1 REPLY 1

‎09-22-2020 02:25 PM

HP Recommended

Hi:

 

This is the report generated by the failure code you posted, minus your notebook's serial number...

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
M8CF7W-9T7A88-XD7W3G-61CE03OKXXXXXXXXXX9/20/20305StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Full Test Failure

 

Yes, you will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05493257

 

You can buy any 2.5" x 7.0mm 1 TB hard drive you want.

 

For example...

 

https://www.amazon.com/Seagate-BarraCuda-Internal-Drive-2-5-Inch/dp/B07H28QRKN/ref=sr_1_4?dchild=1&k...

 

You can also buy a better performing, normally more reliable solid state drive.   They are fairly expensive in the 1 GB size though.

 

500 GB is manageable...

 

https://www.amazon.com/Blue-NAND-500GB-SSD-WDS500G2B0A/dp/B073SBZ8YH

 

Using another Windows PC you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility.

 

https://support.hp.com/us-en/document/c06162205

 

The cloud recovery tool may not work on the smaller 500 GB drive but there is another free way to reinstall W10 if the cloud recovery tool doesn't work.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.