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‎07-25-2023 06:26 PM

HP Recommended
Product: HP EliteBook 820 G2 Base Model Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hey there HP community,

 

I wanted to share an issue I recently encountered with the HP PC Hardware Diagnostics UEFI check. During a test for my Hard Disk, the smart check passed, but the Long DST check failed, and it displayed a Failure ID: U0EKM3-000BNF-MFGJLK-61F903.

 

I'm reaching out for your assistance in understanding the meaning of this code and finding a solution to my situation. Any help you can provide would be greatly appreciated and extremely helpful for me. 

 

Note: Picture attached below:

 

IMG_20230726_052420~2.jpg

 

Abdul Rafay Shaikh
Category:
1 REPLY 1

‎07-25-2023 07:37 PM

HP Recommended

@RafayShaikh 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10/11. please use Cloud Recovery tools


            https://support.hp.com/us-en/document/ish_4511095-4511141-16


Regards.

BH
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