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‎10-14-2020 06:03 PM

HP Recommended
Product: HP LAPTOP 15-BS0xx
Operating System: Microsoft Windows 10 (64-bit)

20201015_051203.jpg

 drive error 

1 REPLY 1

‎10-14-2020 06:59 PM

HP Recommended

Hi:

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05493257

 

After you replace the drive, make your own using the HP cloud recovery tool. 

 

You will need to have access to another PC running W7 64 bit or newer and a 32 GB USB flash drive.

 

Here is an info link for how to use the cloud recovery tool...

 

https://support.hp.com/us-en/document/c06162205

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