Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here
Resolve Windows 10 or update issues on HP computer or printer– Click Here
You will need to install a new hard drive and reinstall the operating system.
Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.
After you replace the drive, make your own using the HP cloud recovery tool.
You will need to have access to another PC running W7 64 bit or newer and a 32 GB USB flash drive.
Here is an info link for how to use the cloud recovery tool...
Didn't find what you were looking for?
Ask the community