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‎11-09-2023 04:46 AM

HP Recommended
Product: HP Pavilion x360 14-cd1004na

Hi! I am getting this warning when I run the diagnostic tests as my laptop will not turn on. 

 

This probrlm only started after I replaced the batetry myself - I noticed the laptop no longer liked to be moved (it would freeze if I moved it and I had to force restart to get it working again - and not move it!) I then left it in one place for months (attahed to a monitor) and it has worked fine since then. 

Last night I moved it in anticipation of travelling soon and needing to use it elsewhere and it just totally froze and turning on just gets me a black screen with the HP logo in the middle. When I got it to the test area place and ran all the tests the general test said it was a hard drive issue so I ran the long hard drive check and these were the results:  

 

Testing Drive: 1 

[warning icon] Hard Drive/ SSD Long DST Check: WARNING

 

But then below it says component test: PASSED

 

Is the SSD fried or did I just knock a connection somewhere whilst changing the battery myself (I also changed the ram earlier this year but it worked fine after that). ? And is there any way I can fix it? 

 

Thankyou in advance for helping! 

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