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‎02-16-2020 03:04 PM

HP Recommended
Product: Hp- 15ay074w energy star
Operating System: Microsoft Windows 10 (32-bit)

Hi,

I have this failure id:

QAMPPF-8B0A1F-XD7X7F-608503

What can I do?

Thanks

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-16-2020 03:34 PM - edited ‎02-16-2020 03:34 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 SMART Hard Drive Detects Imminent Failure, means the hard drive is about to fail, or has failed, needs to be replaced, and the operating system reinstalled.

 

If you can still get into Windows, back up any files you need to save onto a portable hard drive.

 

Then replace the hard drive.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05087748

 

After you replace the hard drive, you can reinstall the operating system as follows...

 

You can create a bootable USB recovery drive using the HP cloud recovery tool.

 

Info is at the link below for how to use this tool...

 

You can use another Windows PC to create the recovery media.

https://support.hp.com/us-en/document/c06162205

View solution in original post

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1 REPLY 1

‎02-16-2020 03:34 PM - edited ‎02-16-2020 03:34 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 SMART Hard Drive Detects Imminent Failure, means the hard drive is about to fail, or has failed, needs to be replaced, and the operating system reinstalled.

 

If you can still get into Windows, back up any files you need to save onto a portable hard drive.

 

Then replace the hard drive.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05087748

 

After you replace the hard drive, you can reinstall the operating system as follows...

 

You can create a bootable USB recovery drive using the HP cloud recovery tool.

 

Info is at the link below for how to use this tool...

 

You can use another Windows PC to create the recovery media.

https://support.hp.com/us-en/document/c06162205

Was this reply helpful? Yes No
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