COVID-19: Community support for issues with your home office or remote working and learning
I have this failure id:
What can I do?
Go to Solution.
The error code reported, Hard Disk 1 SMART Hard Drive Detects Imminent Failure, means the hard drive is about to fail, or has failed, needs to be replaced, and the operating system reinstalled.
If you can still get into Windows, back up any files you need to save onto a portable hard drive.
Then replace the hard drive.
Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.
After you replace the hard drive, you can reinstall the operating system as follows...
You can create a bootable USB recovery drive using the HP cloud recovery tool.
Info is at the link below for how to use this tool...
You can use another Windows PC to create the recovery media.https://support.hp.com/us-en/document/c06162205
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