Hard drive diagnostic failed with 24-digit code

[mundstox]

My wife ran the hardware diagnostic on her HP laptopi due to random freezing and she got the message that her hard drive failed the test.

The failure ID is M4W720-8MQ9G6-GXGGQJ-61BE03 

What does this mean? What hard drives can we use to replace it, and will we need to buy a new Windows 10 license?

[Uppset_dave]

I will need to look into this problem a little more but if u want to replace the hardrive there is a list of compatible hardrives on page 42 along with a replacement guide.

http://h10032.www1.hp.com/ctg/Manual/c04582281

Also please run a hardrive diagnostic test and post them back here, diagnostic menu> component test> hardrive.

[mundstox]

Thanks. I'll get on that ASAP. I don't particularly *want* to replace the hard drive, but it looks like that's where this is going.

She's backing up files now, when she's done I'll have her run the diagnostic.

[mundstox]

Mrs. is still trying to get data backed up off her computer and tells me that is the hardware diagnostnic that she got the 24-digit code above from.

I'll still run it again after she's done.

[Uppset_dave]

This test should hopefully narrow down the problem, when finished please tell me the exact failure if possible instead of an error code becuse it will make it easier to diagnose.

[iomare · Accepted solution]

Hi,

The failure code indicates that the drive is failing and needs to be replaced.

So what you need is a 2.5" SATA3 hard drive (max 2TB because of thickness of drive). You can get from your preferred brand such as Seagate, WD...

Example:

https://www.amazon.com/Seagate-Barracuda-2-5-Inch-Internal-ST2000LM015/dp/B01LYNQXCP/ref=sr_1_4?ie=U...

or you could opt for a 2.5" SATA3 SSD which would improve the everyday performance of the PC

Example:

https://www.amazon.com/Samsung-Inch-Internal-MZ-76E1T0B-AM/dp/B0781Z7Y3S/ref=sr_1_1?s=electronics&ie...

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC running and creating a bootable pendrive with the OS on it on a different computer. (there is an explanation on the Microsoft web page on how to create the pendrive) Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding the power button. Press the power button and immediately keep pressing ESC  until startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows. You do not need a product key as it is in the firmware.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

 I recommend to install HP support assistant which will help to keep drivers up to date and much more. Here you can download latest version

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

If you provide the exact model or product number of the PC I can provide guide on how to replace the drive. There are many Pavilion X360 models, so the service manual provided above could be incorrect. Here is link to HP support page showing how to find the model or product number

https://support.hp.com/us-en/document/ish_2039298-1862169-16

Let me know,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

[mundstox]

All right. I can do the pendrive thing. Thanks.