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‎03-17-2017 10:02 AM

HP Recommended
Product: HP NOTEBOOK 15-ac109na ENERGY
Operating System: Microsoft Windows 10 (32-bit)
I have got hard drive problem.I done hard drive test and failed dst test.FAILURE ID 0TQHVK-8517G7-XD7WMA-60VH03 what's this mean and how to fix?
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-17-2017 10:10 AM

HP Recommended

As we have properly understood your issue you are getting hard drive issue:

 

The 24 character error code for the short Disk Self Test ( DST ) would indicate that the Hard Drive is failing and needs to be replaced.  This is also consistent with the start-up issue that you describe. 

 

Nitin singh guleria

View solution in original post

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6 REPLIES 6

‎03-17-2017 10:10 AM

HP Recommended

As we have properly understood your issue you are getting hard drive issue:

 

The 24 character error code for the short Disk Self Test ( DST ) would indicate that the Hard Drive is failing and needs to be replaced.  This is also consistent with the start-up issue that you describe. 

 

Nitin singh guleria

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‎03-17-2017 10:14 AM

HP Recommended
Is any chance to get all my documents from hard drive?
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‎03-17-2017 10:16 AM

HP Recommended
Did I lost everything what was on my hard drive?
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‎03-17-2017 10:17 AM

HP Recommended

I am really sorry to say if it is crashed it is lost now.

 

Nitin singh guleria

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‎03-17-2017 10:23 AM

HP Recommended
Thank you for your help
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‎03-17-2017 10:39 AM

HP Recommended

@Damianpawlowski

 

You could remove the HDD and connect it to one of these and see if you can save any data.

 

ConCable.JPG

 

After connecting the HDD to the SATA to USB cable connect it to any other laptop or desktop.

 

REO

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