• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you are having hardware issues with your computer, please, Click here for more information.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-17-2019 02:33 AM - edited ‎03-17-2019 03:16 AM

HP Recommended
Product: Hp envy x360 15t-w200 CTO
Operating System: Microsoft Windows 10 (64-bit)

I believe my hard drive crashed & needs to be replaced. What hard drives are compatible with my laptop? And how do I install it? 

6 REPLIES 6

‎03-17-2019 03:34 AM - edited ‎03-17-2019 03:42 AM

HP Recommended

What leads you to believe that your hard drive crashed?

 

What, in detail, are the symptoms? If there is no fail code it may be still useable.

 

Is your notebook still in warranty?

 

 

What is the product number of your notebook?

hint: Look at the bottom of your notebook amongst the tiny letters for the ProdID. Post it in your next reply to your thread.

 

From the applicable Maintenence & Service guide:

Supports 6.35-(2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.0 mm(.28 in)/7.2 mm(.28 in) thicknesses
 
That equates to  compatibility with SATA-3 notebook legacy hard drives  and SATA-3 (TLC) 2.5"  SSD products
 

I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎03-17-2019 10:30 AM - edited ‎03-17-2019 10:55 AM

HP Recommended

It says no hard drive installed when I do system diagnostics. When I boot up my computer, I have a black screen that says: 

Boot device not found

Hard disk (3f0)

F2 system diagnostics

 

For more information, please visit: www.hp.com/go/techcenter/startup

 

My notebook is not under warranty.

The product #V9S70AAR.

 

I found this hard drive on Amazon, it's it compatible? 

 

 

WD Black 1TB Performance Mobile Hard Disk Drive - 7200 RPM SATA 6 Gb/s 32MB Cache 9.5 MM 2.5 Inch - WD10JPLX
Was this reply helpful? Yes No

‎03-17-2019 11:10 AM - edited ‎03-17-2019 11:12 AM

HP Recommended

Thanks for the product number.

 

Is the system diagnostics you are using by use of the F11 keystroke?  The HP PC Hardware diagnostics is located on the hard disk in a partition.

You should try reseating the hard disk.

 

Yes, that notebook hard disk is compatible with your notebook.


I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎03-17-2019 11:36 AM

HP Recommended

No it's by pressing F2 when the computer boots up to that black screen. Should I press F11 instead? 

Was this reply helpful? Yes No

‎03-18-2019 02:35 AM - edited ‎03-18-2019 02:36 AM

HP Recommended
@ymv1021 wrote:

No it's by pressing F2 when the computer boots up to that black screen. Should I press F11 instead? 

No. Sorry. I meant to say F2.

 

Actually it may be worth a try to see if pressing F11 brings up the HP Recovery Manager.  That would be an indication that would mean that the hard drive is OK.

 

See the thread at the link in the line below this one.

https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Boot-device-not-found-Please-install-an-op...

 

 

 


I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎03-19-2019 01:09 PM

HP Recommended

So when I pressed F11 as it was starting up, it just went to a blue screen & stood like that. What does that mean? Also, sorry for the delay. I've been sick the past couple of days but thank you for all of your help.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.