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‎04-06-2020 06:23 PM

HP Recommended
Product: Omen by HP 15-ax202na
Operating System: Microsoft Windows 10 (64-bit)

When loading up my PC all of the files on my second drive have become unaccessible and the icons are white pages. When running the component check the failure ID is QFP481-8NJA35-MFPUQJ-61803. This is also coursing crashes and slowness with my laptop. Not even file manager or task manger can run for long without becoming unresponsive. 

2 REPLIES 2

‎04-06-2020 07:52 PM

HP Recommended

@TryMatx 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For Windows 7 and Windows 10. Please use Cloud Recovery tool:

 

           https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
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‎04-07-2020 06:59 AM

HP Recommended

Ah. That sucks. My PC isn't under warranty. Is there anyway to search the failure ID and check? Thanks again

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