Hard drive failure of my Notebook HP Pavilion x360

[svp16]

I am facing trouble in booting. First of all the OS is very slow upon start and after sometime the system shows 'PC start up error' and ask to run 'System Diagnostic' by pressing F2. When I run the Hard disk diagnostic, sometime it is saying 'No hard disk found.....' or sometime it does not run Diagnostic process. Once it gave me the following error:

Hard Drive SMART Check: : Not Available

Hard Drive Short DST Check: WARNING

Hard Drive Optimised DST Check: PASSED

Hard Drive Long DST Check: FAILED

FAILURE ID: RU07JX-BNAA3K-GXGGQ1-61D003

PRODUCT ID: Z4Q49PA#ACJ

Hard Drive 1

Please someone help me to FIX the above issue.

PS:  tried to RESET the PC, it does not allow me to proceed and shows error.

[Lil_Boy_Blue · Accepted solution]

Hi

MAKE BACKUPS AND RECOVERY MEDIA IMMEDIATELY

You have a failed/failing hard drive which needs replacing.

https://support.hp.com/gb-en/product/hp-pavilion-13-u100-x360-convertible-pc/12589419/model/14019470...

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
WARNING - ONE WAY ONLY, WIPES ALL DATA - NON-RECOVERABLE
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)

https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8ISO
https://www.microsoft.com/en-us/software-download/windows10
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb

[svp16]

I created a HP Recovery Tool for my Laptop using Product ID on 32 GB USB stick. I used the USD stick to recover the OS bu it failed during the last phase of recovery. I had to abort the recovery. Now the system is not booting at all. I tried to use F11 for resetting my laptop but now it shows an Error and ask to press F1 or Esc. It is not going to Recovery mode. Please help.