Hard drive failure + warranty dispute

[Ng52]

I purchased my hp omen on December 15th 2022, and on December 5th 2023 it diagnosed a critical hard drive failure with a 24 digit error code. As it was less than a year from purchase the laptop should still be under warranty for the failed hard drive. However, as appears to be very common, my warranty shows it began in June 2022 several months before purchase. 

I have been trying to submit a warranty dispute with proof of purchase for days now and every time it tells me the customer support site is “temporarily” unavailable. 

I would like to get a ticket started for the hard drive as soon as possible but it seems I can’t until the warranty issue is resolved, and I can’t resolve the warranty issue because the support site is unavailable far more than temporarily. 

what can I do or who can I contact to resolve this? 

[Nal_NR · Accepted solution]

Hi @Ng52,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

Since it is a hardware issue and warranty dispute, we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. HP provides repair or service options as well. Hence I encourage you to contact HP support.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

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