Hard drive failure

[shrabon21]

My 1TB Hard Drive (st1000lm035-1rk172) is not showing now. My laptop Product id- 4DZ30PA#UUF

Model- 9TV5XA-99KCPL-XD7W2K-61BG03

What should I do now?
I need my information on the HDD. How to recover that? Is there any way to use this laptop hard disk?

[Kuroi_Kenshi]

Hi @shrabon21,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your concern about your 1TB hard drive (ST1000LM035-1RK172) not showing up on your laptop. Since you need the information stored on it, let’s go through the possible options:

Basic Checks

Enter BIOS/UEFI → Restart your laptop and press Esc / F10 / F2 (varies by model). See if the HDD is detected there.

Check in Disk Management → Press Win + X → Disk Management. If the drive appears without a letter or as “Unallocated,” it may still be accessible.

Check Connections → If possible, reseat the HDD in the laptop (remove and reinsert securely).

External Testing

Remove the HDD and connect it via a SATA-to-USB enclosure/adapter to another computer.

If it’s detected, you can copy your data immediately.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[shrabon21]

I was unable to reseat the hard drive in the laptop. I checked every way you were told without reseat. But it didn't work.

Could you please guide me on how to reseat the HDD?

NB:
Once there was a message when I checked the failure ID of that.
There was the support status
 https://support.hp.com/gb-en/warrantyresult/hp-15-da0000-laptop-pc/20395828/model/21985717?sku=4DZ30... 

[Kuroi_Kenshi]

Hi @shrabon21,

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

[shrabon21]

Thank you for the recommendation. 
Did you check my Laptop status?
I hope you will check it from the previous message. I can brief you here that my warranty has expired. Sometimes, when I restart my laptop, an interface of Intel Rapid Storage Technology. There showed my laptop HDD on the SMART Event.
There, I attached the link again, please check it-

https://support.hp.com/gb-en/warrantyresult/hp-15-da0000-laptop-pc/20395828/model/21985717?sku=4DZ30...

Maybe my HDD will be dead soon. Is there any way to fix it?
Or if I go to your recommended service centers, will they be able to recover my HDD files?
Please reply to me as soon as possible. It will help me to make a decision to contact the HP support team.

[Garp_senchau]

@shrabon21, Welcome to HP Support Community,

Thank you for posting your query.

My colleague @Kuroi_Kenshi is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

Thank you for reaching out and providing the details about your laptop. I understand how concerning it must be to see that the SMART event indicates issues with your HDD, especially with the warranty having expired.

However, please note that as part of our policies, we are unable to assist with the recovery of personal files from your HDD. Data recovery from a failing drive is considered a personal task, and unfortunately, we are not authorized to recover or transfer any personal data from your device.

That said, I would recommend connecting the HDD to another working computer or using an external HDD enclosure. This way, you can transfer your important files to a safe location before any potential issues worsen.

For the future, I also recommend regularly backing up your files to avoid such situations.

Reference: 

How to Recover Data When Your PC Won’t Boot: Expert Recovery Guide 2024

How to Transfer Files from PC to PC: 6 Easy Methods (2025)

I hope this helps.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,