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‎07-28-2021 04:06 AM - last edited on ‎07-28-2021 06:16 AM by Retired

HP Recommended
Product: HP Notebook 15 bw029na
Operating System: Microsoft Windows 10 (64-bit)

Model: HP Laptop 15-bw0xx

Serial Number: [Personal Information Removed]

Product ID: 1VJ66EA#ABU

Failure ID: PU77NJ-8QXANH-XD7URG-60RH03

 

Is my hard drive dead or is there any way to fix it? I don't care about the data I have everything important backed up.

 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-28-2021 07:18 AM

HP Recommended

Hi:

 

You will have to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP 15 Laptop PC (AMD)* Model numbers: 15-bw0xxHP 15g Laptop PC* Model numbers: 15g-bx0xxHP 15q Lapto...

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, using another Windows PC running Windows 7 64 bit or newer, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

View solution in original post

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3 REPLIES 3

‎07-28-2021 07:18 AM

HP Recommended

Hi:

 

You will have to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP 15 Laptop PC (AMD)* Model numbers: 15-bw0xxHP 15g Laptop PC* Model numbers: 15g-bx0xxHP 15q Lapto...

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, using another Windows PC running Windows 7 64 bit or newer, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

Was this reply helpful? Yes No

‎07-28-2021 07:24 AM

HP Recommended

Thanks for the help!

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‎07-28-2021 07:26 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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