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07-28-2021
04:06 AM
- last edited on
07-28-2021
06:16 AM
by
BiancaS
Model: HP Laptop 15-bw0xx
Serial Number: [Personal Information Removed]
Product ID: 1VJ66EA#ABU
Failure ID: PU77NJ-8QXANH-XD7URG-60RH03
Is my hard drive dead or is there any way to fix it? I don't care about the data I have everything important backed up.
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Accepted Solutions
07-28-2021 07:18 AM
Hi:
You will have to install a new hard drive and reinstall the operating system.
Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.
You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).
After you replace the drive, using another Windows PC running Windows 7 64 bit or newer, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.
Here is an info link for how to use that utility...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support
07-28-2021 07:18 AM
Hi:
You will have to install a new hard drive and reinstall the operating system.
Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.
You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).
After you replace the drive, using another Windows PC running Windows 7 64 bit or newer, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.
Here is an info link for how to use that utility...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support