Hard drive failure

[Judith1228]

My hard drive has 10% life left. I ran the quick diagnostic test and it failed. I'll have to get a new hard drive. Would HP sell one?

[ub6424]

Hello @Judith1228 

Sorry to hear that you are having problems ... I would like to help you.

Short summary => Drive must be replaced.

(1) The specification is:

Hard drive

512 GB PCIe® NVMe™ M.2 SSD

See -> 15s-fq0008na Product Specifications

(2) HP warranty valid -> Contact HP Support ( drive will be replaced )

(3) HP warranty expired:

Service is required !
- [Always recommended] The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- The function of the fan(s) must be checked

- Replace drive

- General cleaning ...

You should have it serviced by a professional notebook (chip level) repair store. You have to pay service and new drive.

(4) Reinstallation of operating system:

You need another computer to prepare usb flash drive to install windows

--- Solution ---  A)

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are already included here )

--- Solution ---  B)

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers

Do you need more help ?

[Judith1228]

Dear Ub6424,

Thank you so much for your input, we have ordered the new hard drive and a specialist will fit it.

When it rains, it pours you know!

I hope that will solve the problem for a good while.

Best regards

JUDITH

[ub6424]

Dear @Judith1228 

Great to hear.

Keep me updated.

Good luck