Hard drive issue

[Sarahc81]

Hi 

How do I resolve the following issue code: QE1WW4-90L9RE-XD7UQK-61CK13

When I have completed a check disk scan via the system it says there is nothing wrong with the hard drive, however when I have run the hp diagnostic the above error appears. 

My laptop won't come on unless I do a hard reset. 

Please help.

Thanks

[TheBestofWorld]

Hi!, @Sarahc81 :

Try again the check. If continued appear the error code (24 characters), you needed replace the Hard Drive by warranty or purchase other for your notebook.

Register your notebook in UK, from … https://www.register.hp.com/emea/flowPage/registration/index.do?execution=e1s1&cc=GB&lang=en

If your notebook have warranty (12 months of purchase date in Invoice), check this, with … https://support.hp.com/gb-en/checkwarranty

If result is available, you can contact in UK, from … https://support.hp.com/gb-en