Hard drive not detected

[AMarie727]

I was getting the message warning of an immenent disk failure. So, what I did was swap the hard drive out for a new M.2 SATA drive. I was able to boot from a USB to install windows and everything seemed fine. What I hadn't done was close the housing all the way, so I closed the housing. Then all of sudden the PC freezes. So I hard reboot the PC. And now it's telling me there's no OS on the hard drive and when I go in BIOS and try a hard disk check it says it doesn't detect a hard drive. 

I've swapped it out with another new ssd and still the same thing. I've swapped it out and put the old one in that was supposedly failing and it can't detect that one either. Idk what to do at this point. 

I'm wondering if the cables connecting the ssd to the motherboard have a short in them.

[AMarie727]

 

[A_Gayathri]

Hi @AMarie727 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're dealing with a hardware issue related to the connection between the SSD and the motherboard, especially given that both the new and old SSDs are no longer detected on HP Notebook - 15-dw0083wm.
 

Here are some troubleshooting steps you can try:

1. Check SSD Connection

• Re-seat the SSD: Open the laptop and carefully remove the SSD. Check for any debris, dust, or loose connections. Then firmly reconnect the SSD.
• Inspect the M.2 Slot: Ensure that the M.2 slot where you installed the SSD is clean and free of any obstruction. The contact points should be clean and intact.
• Check for Physical Damage: Look for any bent pins or physical damage to the M.2 slot or connectors.

2. Reset BIOS Settings

• Perform a BIOS Reset: Sometimes, resetting the BIOS can resolve drive detection issues. You can do this by:
  • Powering off the laptop.
  • Disconnecting the charger.
  • Holding down the power button for 15-30 seconds to discharge any remaining power.
  • Powering the laptop back on and entering the BIOS (usually by pressing Esc, F10, or Del during boot).
  • In the BIOS, look for an option to "Load Defaults" or "Reset BIOS to factory settings."
  • Save and exit the BIOS.

3. Update BIOS

• BIOS Update: If your BIOS is outdated, it could be causing issues with detecting the SSD. Visit HP's support page for your specific notebook model and download the latest BIOS update if available. You may need to boot from a USB to apply the update.

4. Check for Loose Components

• Verify All Connections: While you have the housing open, make sure other connections inside the laptop (power, motherboard, etc.) are secure. It’s possible that closing the housing knocked something loose.

5. Test Different SSD Slot (if applicable)

• If your laptop has multiple M.2 slots, try installing the SSD into a different slot to see if it gets detected there.

6. Check UEFI/BIOS Settings

• Storage Configuration: Enter the BIOS and check if the storage mode is set correctly. It should be configured for "AHCI" for most SSDs.
• Secure Boot: Try disabling "Secure Boot" in the BIOS and see if that helps with detection.

7. Test with a Different USB Installer

• In case the initial installation medium was corrupt or failed in some way, try creating a new Windows USB installer using a different tool or USB drive.

8. Possible Motherboard or Connector Issue

• Since multiple SSDs are not being detected, there could indeed be a problem with the M.2 slot or the motherboard’s connectors. If possible, test the SSD in a different laptop to verify it works. If it does, the problem might be with the motherboard.

9. HP Diagnostics Tools HP PCs - Testing for hardware failures

• Use HP's built-in diagnostics by pressing F2 during boot to run a complete hardware test. This might give more details about the SSD or motherboard.

Refer to this document: HP Notebook - 15-dw0083wm User manual

HP PCs - Hard disk 3F0 boot device not found an error
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @AMarie727 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're dealing with a hardware issue related to the connection between the SSD and the motherboard, especially given that both the new and old SSDs are no longer detected on HP Notebook - 15-dw0083wm.
 

Here are some troubleshooting steps you can try:

1. Check SSD Connection

• Re-seat the SSD: Open the laptop and carefully remove the SSD. Check for any debris, dust, or loose connections. Then firmly reconnect the SSD.
• Inspect the M.2 Slot: Ensure that the M.2 slot where you installed the SSD is clean and free of any obstruction. The contact points should be clean and intact.
• Check for Physical Damage: Look for any bent pins or physical damage to the M.2 slot or connectors.

2. Reset BIOS Settings

• Perform a BIOS Reset: Sometimes, resetting the BIOS can resolve drive detection issues. You can do this by:
  • Powering off the laptop.
  • Disconnecting the charger.
  • Holding down the power button for 15-30 seconds to discharge any remaining power.
  • Powering the laptop back on and entering the BIOS (usually by pressing Esc, F10, or Del during boot).
  • In the BIOS, look for an option to "Load Defaults" or "Reset BIOS to factory settings."
  • Save and exit the BIOS.

3. Update BIOS

• BIOS Update: If your BIOS is outdated, it could be causing issues with detecting the SSD. Visit HP's support page for your specific notebook model and download the latest BIOS update if available. You may need to boot from a USB to apply the update.

4. Check for Loose Components

• Verify All Connections: While you have the housing open, make sure other connections inside the laptop (power, motherboard, etc.) are secure. It’s possible that closing the housing knocked something loose.

5. Test Different SSD Slot (if applicable)

• If your laptop has multiple M.2 slots, try installing the SSD into a different slot to see if it gets detected there.

6. Check UEFI/BIOS Settings

• Storage Configuration: Enter the BIOS and check if the storage mode is set correctly. It should be configured for "AHCI" for most SSDs.
• Secure Boot: Try disabling "Secure Boot" in the BIOS and see if that helps with detection.

7. Test with a Different USB Installer

• In case the initial installation medium was corrupt or failed in some way, try creating a new Windows USB installer using a different tool or USB drive.

8. Possible Motherboard or Connector Issue

• Since multiple SSDs are not being detected, there could indeed be a problem with the M.2 slot or the motherboard’s connectors. If possible, test the SSD in a different laptop to verify it works. If it does, the problem might be with the motherboard.

9. HP Diagnostics Tools HP PCs - Testing for hardware failures

• Use HP's built-in diagnostics by pressing F2 during boot to run a complete hardware test. This might give more details about the SSD or motherboard.

Refer to this document: HP Notebook - 15-dw0083wm User manual

HP PCs - Hard disk 3F0 boot device not found an error
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.