Hard drive optimised dst check not installed

[Devanshi7998]

 

 

 

First i got blue screen errors.. getting the stop code- Unexpected_store_exception and after that  critical_process_died and now i get a black screen saying hard disk/drive error And when I used hp system fast test i got Hard drive not installed and for the extensive test all of hard drive stuff not installed. Please let me know what to do asap or if i should consult a pro.

[Riddle_Decipher]

@Devanshi7998 If both the short and extensive hardware test determine that the hard drive is not installed, it's mostly because it's internally not connected properly or its malfunctioning,

I suggest you remove and reconnect the hard drive using the steps mentioned in the service and maintenance guide on HP website.

If you aren't able to find it, please share the below information and I'll get it for you:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!