• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-17-2019 01:54 PM - last edited on ‎07-17-2019 02:00 PM by Retired

HP Recommended
Product: Hp Notebook product id: 91A99UA serial: [edit]
Operating System: Microsoft Windows 10 (64-bit)

My laptop was working really slowly all of sudden. Programs took longer than 10 secs to respond or didnt respond at all most of the time. I thought this was a virus so i ran scans with mcafee and malwarebytes and they came up clean. I decided to do a factory reset (i didnt backup because i dont have any unique files and could redownload anything i had) everything reset normally until the installation of windows which gave an error saying "windows set up is not compatible with this hardware" i managed to run a system diagnostic and came up with this Hard drive short dst failure: QAPTPD-801N5-XD7WLK-60QJ03 all i need to know is what this failure code means and what should I do about it. Im already thinking ill need a hard drive replacement?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2019 02:26 PM

HP Recommended

Hi:

 

The failure code means that you will need to replace the hard drive and reinstall the operating system.

 

Consult the maintenance and service guide for your specific model notebook for the hard drive removal and replacement procedure.

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-17-2019 02:26 PM

HP Recommended

Hi:

 

The failure code means that you will need to replace the hard drive and reinstall the operating system.

 

Consult the maintenance and service guide for your specific model notebook for the hard drive removal and replacement procedure.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.