Hard drive smart check failed

[cilleros]

I have a problem with my HP. When I rum a test it gives me this failure ID:
68E17D-7N3967-MFPWL1-60CV03

Anyone who knows what is wrong and what I can do about it?

Thanks

[GOLD_MASTER]

Hi.

The id indicates:

Failure Code: 301

Device: Storage

Error Message: Hard Disk 1 SMART Hard Drive Detects Imminent Failure

You will have to replace the hard drive:

Testing a Hard Disk from the BIOS

Hard Drive Failure Errors: Imminent Failure, Smart, BIOHD, HD535, etc

Hard Disk Error Displays before the Computer Starts

If you still have a guarantee, you can contact Hp directly, if not, you can get the hard drive from:

Contacts:http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Ordering HP Certified Replacement Parts

HP Authorized Parts Resellers US and Canada

HP authorized parts partners Latin America and the Caribbean

HP authorized parts partners (Europe, Middle East and Africa)

If it has been useful, mark the thread as solved.

[iomare]

Hi,

It means the hard drive has failed or is in imminent failure. If you can still boot into Windows, you need to backup all your files to an external drive.

You will need to replace the drive in your PC. It came with a 2.5" hybrid drive SSHD, so you could install another hybrid drive such as the one in link:

https://www.amazon.com/Seagate-Firecuda-2-5-Inch-Internal-ST1000LX015/dp/B01LWRTRZU/ref=sr_1_1?ie=UT...

or you could opt for a 2.5" SSD such as the Samsung 860evo,

on page 69 of service manual you can see the steps to replace the drive:

http://h10032.www1.hp.com/ctg/Manual/c04511833

You will need to reinstall the OS, you posted that you have 32-bit Windows, you should install the 64-bit version.

So, 

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC, running and creating a bootable pendrive with the OS on it. Windows will automatically activate once installed and connected to Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS. So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding power button. Press power button and immediately keep pressing ESC  until startup menu appears and then press F9 and choose the pendrive in boot menu. Once it boots from pendrive follow the procedure to install Windows. You do not need a product key as it is in the firmware. Windows will automatically activate once installed and connected to internet.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you  can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-pavilion-15-p200-notebook-pc-series/7486459/model/7815486/ma...

Let me know if you need any further help,

David

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