Hard drive support

[GayNerd53]

So a while ago I accidentally dropped my laptop and since then it has had issues with the battery. I removed the battery and plugged it in with the provided AC adapter charging cord. I ran another diagnostic and now the barrier to starting my computer normally is the hard drive. The diagnostic software indicates Failure ID:0U587F-9GR9SM-XD7W3A-61S503. I would like to figure out what I can do to fix this issue. When I opened up the back cover to check and subsequently remove the battery nothing looked obviously broken. 

[Huffer]

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

0U587F-9GR9SM-XD7W3A-61S503

OK

CND8xxxx3

12/7/19

307

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Optimized

That does not seem valid. Test date was in December, 2019. If the hard drive is throwing off an error code it needs to be replaced. We can help if that is what you want to do. 

[Paul_Tikkanen]

Hi:

When you drop a notebook that has a mechanical hard drive like yours, internal damage usually occurs to the drive, which is invisible to inspection from the outside.

Normally replacing the drive will resolve the problem if you want to continue to use the notebook with the battery issue.

I recommend you replace the 2.5" mechanical hard drive with a 2.5" solid state drive.

If you can live with 500 GB of storage, you can buy a solid state drive for between $50.00 and $65.00 depending on the brand.

You may as well get some benefit out of this unfortunate situation.

You can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the notebook.

Here is an info link for how to use the utility...you will need to have access to another PC running Windows 7 64 bit or newer, and a 32 GB USB flash drive to create the recovery media with.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

[GayNerd53]

Thank you for your solution! 

I am curious about something, if you don't mind, I have an older laptop (a Dell Inspiron N5040) than my current one. It had a replacement third-party HDD put in after an unfortunate incident. I was taking a look to compare the two hard drives and they are quite similar. They both have the same storage capacity, they both run Windows 10 (the older one was upgraded to Windows 10 from Windows 7 when 10 first came out, but I think that change of OS happened on the original HDD), and they have the same connector pin arrangement. However they have slightly different thicknesses (current: ½ cm old: ≈¾ cm), the power requirements are close (current: +5V 1.0 A old: 5VDC 0.55A), and they were manufactured in two different years (current: 2018 old: 2016). 

I was wondering if the old HDD could be successfully transplanted to my current laptop?

[Huffer]

Yes your 15-db000 model can accept either an ultrathin 7mm HDD like the Seagate in the picture or a merely slim 9.5 mm as the WD in your picture. So yes you can transplant hard drives. However, don't think you can just plug in the old hard drive and have the laptop boot up to a nce Windows 10 desktop. The hard drive does not "run" the operating system. The whole computer does and the OS has to be tailored to the hardware. So plan to have to do a clean reinstall of Windows with correct drivers onto whatever storage device you have in the laptop. 

[Paul_Tikkanen]

You're very welcome.

If the drive boots up, there is a very good chance Windows will ask to be activated since the drive is working off a different product key.

If you want to try and use the drive with the Dell operating system on it, and Windows asks to be activated, you will need to change the product key to the HP OEM product key in your notebook's BIOS.

You can install the free Showkey Plus app from the Microsoft store and it will show you the HP OEM product key in your notebook's BIOS.

Get ShowKeyPlus - Microsoft Store

Or you can use the HP cloud recovery tool to factory reset the hard drive and it should work fine that way.