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‎09-17-2019 02:03 PM - edited ‎09-17-2019 02:40 PM

HP Recommended
Product: Hp Laptop 15t-da100
Operating System: Microsoft Windows 10 (64-bit)

So my fairly new laptop I got it directly from HP around August 20th, and it’s making a clicking noise (almost sounds springy) every so often while it’s running and everytime I open up the laptop, I believe it’s coming from the hard drive. Please help is this normal?!?! I don’t know much but I saw a video of HDD Head parking sound and it sounded similar I thought but I don’t know. The sound is more towards the end but it doesn’t sound exactly like what mine is just similar I thought.

https://youtu.be/gtAJTb0WFUI

2 REPLIES 2

‎09-17-2019 06:00 PM

HP Recommended

Hard drives have a motor and metal plates spinning at 5400 or 7200 rpm about as fast as a race car engine so they make noise. You should run some diagnostics on the hard drive using the UEFI diagnostic environment. This will stress the hard drive with Windows not even running so you can tell if its the hard drive making the noise and it will also say if there is a problem with the hard drive. Tap esc quickly as you power up then F2 to enter diagnostics. 

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‎09-24-2019 12:22 PM

HP Recommended

I did what you said and it found no problems but I only ran the full test once. Now as of this morning it's making a new noise right when I open the laptop when it spools up it makes a noise like a scratch but only very briefly, and still does that little click when it starts up and occasionally while running. I am very worried and I can't get in touch with customer support because it can't find my product.

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