Hardware Diagnostic Battery Test with Failure ID

[Jkwisener]

My Envy laptop shuts off immediately when I pull the AC adapter out. When it is operating, the battery is not charging and staying at 0%

battery test Results  from HP PC diagnostics app say Cancelled.

Battery Test Results from startup (esc, using F2 method) shows FAILED with a FAILURE ID:

RLP2KW-85VA7N-MFPX7F-C0FR03

Charge Status: 94%
Battery Status: Replace (40)

Warranty Type: 1

Battery Age: 1518 days (I bought laptop brand new 3 years ago) 

Full charge capacity: 2686 mAh

Remaining capacity: 0 mAh

My questions are:

#1: Is there any calibration or diagnostic I can run to fix this? Or is a new battery necessary.

#2: What would even cause this type of failure? Like I said, I bought brand new exactly 3 years ago and I don’t use it often. I do keep it plugged in most of the time, though. Does that affect it? 

Thanks! 

[Huffer]

You simply need a new battery. 3 years is a normal lifespan regardless of how strenuously it was used. If we could have the full model or product number of the laptop we can help you find a replacement. HP will almost surely no longer carry it and you are going to have to purchase in the aftermarket. 

[Jkwisener]

Product ID: P4W30UA#ABA