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‎11-19-2017 04:29 PM

HP Recommended
Product: hp 14 notebook
There’s a problem with my hard disk. It won’t read the operating system and it doesn’t allow me to use my computer. I did a hardware diagnostic and it says not installed. A message that i should visit this page appeared. Can anyone please help me solve this problem?
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-19-2017 07:50 PM - edited ‎11-19-2017 07:51 PM

HP Recommended
Sounds like the hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc
Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.
 
 If you need more help selecting/replacing the hdd post back with full Model & Product Number of your laptop.

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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2 REPLIES 2

‎11-19-2017 07:50 PM - edited ‎11-19-2017 07:51 PM

HP Recommended
Sounds like the hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc
Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.
 
 If you need more help selecting/replacing the hdd post back with full Model & Product Number of your laptop.

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎11-19-2017 08:54 PM

HP Recommended
Thank you! I’ll check the warranty and see what i can do
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