Hardware Error all test passed yet somewhere its network connection issue

[Ronak15]

All the components test are passed even crystal disk shows good in both harddrive and SSD yet I am getting Harddisk 1 (301) and in bios is network problem. 

Laptop is running on two screens once when switch on it's showing my existing files next time when automatically rebooted it show new desktop..... I suspect rootkit because it don't let me complete any task

[TheHelper0007]

Hi @Ronak15,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand how frustrating this situation must be for you, especially when all hardware tests are passing, yet you're facing error messages and unusual behavior. Let's go through some troubleshooting steps to diagnose and hopefully resolve the issue.

Address the Hard Disk 1 (301) Error

This error typically indicates a failing hard drive or issues with the storage connection. Even though diagnostics show "Good," let's try the following:

Check for Loose Connections:

• If possible, reseat your HDD/SSD by disconnecting and reconnecting it securely.
• If it's an M.2 SSD, ensure it's properly seated in the slot.

Run a Full Hard Drive Check:

• Open Command Prompt as Administrator.
• Type: chkdsk /r /f and press Enter.
• Restart your laptop and allow the scan to complete.

Check the Boot Order in BIOS:

• Restart your laptop and press F10 (or Esc, F2, depending on model) to enter BIOS.
• Go to Storage / Boot Options and ensure the correct hard drive is listed as the first boot option.

Fix the Network Connection Issue in BIOS

If the BIOS is reporting a network problem, it could be related to boot settings:

Disable Network Boot:

• Go to BIOS > Advanced > Boot Order.
• If "Network Boot" or "PXE Boot" is enabled, disable it.
• Save and exit.

Reset Network Settings in Windows:

• Open Settings > Network & Internet > Advanced network settings.
• Click Network reset and restart your PC.

Investigate Suspicious Rootkit Activity

Since you suspect a rootkit, let's check for malware:

Boot into Safe Mode with Networking:

• Press Shift + Restart > Troubleshoot > Advanced options > Startup Settings.
• Select Safe Mode with Networking and boot into it.

Run a Full Scan with Windows Defender:

• Go to Windows Security > Virus & Threat Protection.
• Click Scan options > Full scan and let it complete.

Fix the Dual-Screen / Multiple Desktop Issue

Check Virtual Desktops:

• Press Win + Tab and see if multiple desktops are created.
• Close unnecessary ones.

Run an SFC & DISM Scan to Fix System Files:

• Open Command Prompt as Administrator.
• Run: sfc /scannow and press Enter.
• Then, run: DISM /Online /Cleanup-Image /RestoreHealth
• Restart your PC and check if the issue persists.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

darkmaniac0007

HP Support

[TheHelper0007]

Hi @Ronak15,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand how frustrating this situation must be for you, especially when all hardware tests are passing, yet you're facing error messages and unusual behavior. Let's go through some troubleshooting steps to diagnose and hopefully resolve the issue.

Address the Hard Disk 1 (301) Error

This error typically indicates a failing hard drive or issues with the storage connection. Even though diagnostics show "Good," let's try the following:

Check for Loose Connections:

• If possible, reseat your HDD/SSD by disconnecting and reconnecting it securely.
• If it's an M.2 SSD, ensure it's properly seated in the slot.

Run a Full Hard Drive Check:

• Open Command Prompt as Administrator.
• Type: chkdsk /r /f and press Enter.
• Restart your laptop and allow the scan to complete.

Check the Boot Order in BIOS:

• Restart your laptop and press F10 (or Esc, F2, depending on model) to enter BIOS.
• Go to Storage / Boot Options and ensure the correct hard drive is listed as the first boot option.

[TheHelper0007]

Fix the Network Connection Issue in BIOS

If the BIOS is reporting a network problem, it could be related to boot settings:

Disable Network Boot:

• Go to BIOS > Advanced > Boot Order.
• If "Network Boot" or "PXE Boot" is enabled, disable it.
• Save and exit.

Reset Network Settings in Windows:

• Open Settings > Network & Internet > Advanced network settings.
• Click Network reset and restart your PC.

Investigate Suspicious Rootkit Activity

Since you suspect a rootkit, let's check for malware:

Boot into Safe Mode with Networking:

• Press Shift + Restart > Troubleshoot > Advanced options > Startup Settings.
• Select Safe Mode with Networking and boot into it.

Run a Full Scan with Windows Defender:

• Go to Windows Security > Virus & Threat Protection.
• Click Scan options > Full scan and let it complete.

Fix the Dual-Screen / Multiple Desktop Issue

Check Virtual Desktops:

• Press Win + Tab and see if multiple desktops are created.
• Close unnecessary ones.

Run an SFC & DISM Scan to Fix System Files:

• Open Command Prompt as Administrator.
• Run: sfc /scannow and press Enter.
• Then, run: DISM /Online /Cleanup-Image /RestoreHealth
• Restart your PC and check if the issue persists.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

darkmaniac0007

HP Support