• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-17-2025 08:31 PM

HP Recommended
Product: HP Chromebook - 14-ca061dx
Operating System: Chrome OS

I have an HP Chromebook. I wanted to know if a flickering screen is a software or hardware issue? I have tried updating, power wash and hard reset, but nothing worked. Sometimes it is normal then it begins to flicker or just black out at the lightest tap or movement. I would like to send it in for repairs if its a hardware issue. How can I send in my laptop for repairs? HP doesn't seem to have a system for allowing customers to send in products for testing and repairs unless you live near a store and can bring the product in person. 

1 REPLY 1

‎04-18-2025 12:19 AM

HP Recommended

@Layla1130 

 

Could be hardware. In my case, the screen of my machine flickering too much. HP support online (Whatsapp) could not fix it and after a week or so an HP engineer (my machine is a business class machine with onsite warranty) came to my house to replace the screen. Problem fixed since then.

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.