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‎04-17-2025 08:31 PM

HP Recommended
Product: HP Chromebook - 14-ca061dx
Operating System: Chrome OS

I have an HP Chromebook. I wanted to know if a flickering screen is a software or hardware issue? I have tried updating, power wash and hard reset, but nothing worked. Sometimes it is normal then it begins to flicker or just black out at the lightest tap or movement. I would like to send it in for repairs if its a hardware issue. How can I send in my laptop for repairs? HP doesn't seem to have a system for allowing customers to send in products for testing and repairs unless you live near a store and can bring the product in person. 

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1 REPLY 1

‎04-18-2025 12:19 AM

HP Recommended

@Layla1130 

 

Could be hardware. In my case, the screen of my machine flickering too much. HP support online (Whatsapp) could not fix it and after a week or so an HP engineer (my machine is a business class machine with onsite warranty) came to my house to replace the screen. Problem fixed since then.

 

Regards

BH
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